Return & Refund Policy
Welcome to FaalMart. Customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Returns
You may request a return within 3 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be in the original packaging
- Proof of purchase or order number is required
- Products damaged due to misuse or improper handling are not eligible
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Opened beauty or cosmetic items
- Used products
- Gift cards
- Clearance or sale items
- Customized products
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved:
- Refunds will be processed within 5–10 business days
- Refunds may be sent through:
- Bank transfer
- Easypaisa / JazzCash
- Original payment method (if applicable)
Shipping charges are non-refundable unless the product received was damaged or incorrect.
Damaged or Wrong Products
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:
- Order number
- Product photos
- Issue details
We will arrange a replacement or full refund.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect.
Return Shipping
Customers may be responsible for return shipping charges unless the return is caused by our mistake.
Order Cancellation
Orders can only be canceled before they are shipped.
Once shipped, the order will follow the standard return process.
Contact Us
For any return or refund questions, contact us:
Email: support.faalmart@gmail.com